ORDER RELATED/FAQ

Order Status

Has my order shipped? Click the "My Account / Sign In" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account / Sign In" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. 

How do I track my order?

Click the "My Account / Sign In" link at the top right hand side of our site to track your order. 

My order never arrived.

Click the "My Account / Sign In" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your “Package Tracking Numbers”, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. 

An item is missing from my shipment.

Click the "My Account / Sign In" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your “Package Tracking Numbers”, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Do you save my billing and shipping information so I don't have to enter it each time I place an order?

Once you create an account we will have your information saved on file; however, you may edit your shipping information online if you need to ship to an alternate address. 

 

What is the difference between a billing and a shipping address?

Your shipping address is where you would like us to deliver your order. Your billing address is the same address as that of the credit card’s billing information. The billing information you provide must be the same information that your credit card issuer has on file. If your billing address doesn’t match what the bank has on file, your order will be placed on hold. This may cause delays or cancellations.

 

I didn't receive an order confirmation or shipping confirmation. What should I do?  

We are sorry that you did not receive confirmation of your order. Please contact customer service immediately and we will assist you.

 

Why has my order been canceled?

Your order could have been canceled for a number of reasons. Please contact customer service so we may explain the reason.

 

My order was cancelled, but there is a charge on my account. When will this charge be credited to me?

The charge you see on your account is actually a pre-authorization hold. This hold will drop off from your account according to your credit card issuer's (Bank) policy. This may be a few days to a couple of weeks. You should contact your credit card issuer to find out exactly when the pre-authorization hold will be released.

 

Why is my size not showing on the pull down menu?

Our company selects a range of sizes to be offered based on our experience with broader demand. We offer sizes from XS - 5XL. When we run out of stock in a particular size, color, or item; it will no longer be available online. To ensure the best fit for you, we recommend that you refer to our size chart.  

 

ACCOUNT RELATED/FAQ

My Account

How do I create an account?

1. Click the "Create an account" link on the Sign In page.
2. Enter your Personal & Shipping Details then click “Create My Account” link or
   
3. Click on the “Sign In” link at the top right side of our site.
4. Click on the “Create Account” and enter your Personal & Shipping details.

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My Account /Sign In" link at the top right hand side of our site to edit your account information.

I forgot my password.

Click the "My Account / Sign In" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?" click on that link and an email will be sent to you with your password.

SHIPPING & RETURNS/FAQ

Shipping Charges

You will see the shipping charge that is determined automatically before checkout when ordering online.

When will my order ship?

Usually all orders received before 12:00 PM, are shipped on the same day, all orders placed after will be shipped the next business day. Orders placed over the weekend or on a holiday will be shipped the following business day. Please see each individual item page for more information on the availability of each item and estimated shipping time. After placing your order, you may click the "My Account / Sign In" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Where does my item/s ship from?

Most items are shipped from within the US but some items ship directly from the manufacturer or supplier in China and other fashion locales.

What is your return policy?

Please see our Return Policy for complete details regarding returns.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 48 hours of receiving the product.

How do I return my product?

Please see our Return Policy for complete details regarding returns.

PRICING & BILLING/FAQ

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse. It is very important that your order is processed correctly. We are required to collect tax on all sales made within the state of Michigan. Please note that the onscreen total reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped. If you have questions about the tax rate on your invoice, please contact us by email or phone.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

I have a question on my charges.

Click the "My Account / Sign In" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "My Account / Sign In" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

Merchandise Related/FAQ

Is any of your merchandise Styles220 branded?

Currently Styles220's merchandise is selected from hundreds of some of the finest manufacturers and designers across the U.S. However Styles220 plans to introduce its own line of clothing and products in the near future.

 

How do I know what size I wear?

You can refer to our size chart. It is important to check the size chart of each item as measurements run different depending on the manufacturer. If you still need assistance, please email or give us a call.  

 

What is the best way to take care of a garment I have purchased from Styles220?

All Styles220 merchandise comes with a garment care tag, so we recommend that you follow the instructions carefully in order to avoid damaging or shrinking the garment.

 

Customer Care/FAQ

What are your hours of operation?

Our phone hours of operation are from 10AM - 4PM (EST) Monday through Friday 1-(888)-574-4136. However you can make a purchase or contact customer service via email 24hours/7days a week. If you get our voicemail, that means we are assisting other customers. Please leave a message with your name, phone number, order number, the question you are calling about, and the best time to reach you. We will call you back at our earliest opportunity. Your call is very important to us.

 

How do I find an item online that is sold out in the color and/or size that I need?

Please note we do not back-order any of our fashions at this time and if an item is sold out that most likely means that we are unable to reorder the item. However we hope you continue to browse our site and that you are able to find something comparable that meets your satisfaction.

 

I keep getting an error page and/or the site is functioning slower than usual. What should I do?

Please contact us immediately by email or by phone so we can assist you.

 

Shopping Cart Related/FAQ

Why do we need your credit card verification code?

Card security codes are the three digit codes printed in the signature panel on the back of Visa, Master card, and Discover issued credit cards or the four digit code printed on the front of American Express cards.

 

These non-embossed codes are printed on the cards when they are created and are determined by algorithms unique to each card number.

We request this code and verify it with your credit card company to ensure your protection against unauthorized purchases.

 

Policy Questions/FAQ

What is your online privacy/security policy?

We ensure that your personal information is private and secure. You can review our privacy policy online.

 

What happens if my package is lost or stolen?

Please note that Styles220 is not responsible for uninsured packages that are lost or stolen in the mail. We will work with you to get a refund from the shipping agent if necessary.